Enterprise ecommerce (LATAM/global) · EBROTECH integration profile
AI integration for VTEX — automate without switching
Put AI agents on top of VTEX without migrating: recover carts, answer buyers and win back customers.
In short: EBROTECH connects AI to VTEX without migrating: VTEX stays your store's source of truth, and on top we add automatic abandoned-cart recovery, AI chatbot and voice AI for buyers, and win-back flows via its comprehensive REST API and developer portal. We do not replace VTEX or migrate your store.
What is VTEX and what is it for?
VTEX is the enterprise commerce platform large retailers and brands across LATAM and globally run on. EBROTECH does not replace it. We put AI agents on top of the VTEX you already use to recover sales and answer customers at scale.
What it's used for
- Keep VTEX as your store's source of truth
- Answer buyer questions instantly with chat and voice AI
- Recover abandoned carts automatically
- Chase reviews and win back lapsed customers
What frustrates VTEX users?
- Abandoned carts walk away with no fast follow-up at scale
- Pre-sale questions go unanswered out of hours
- One-time buyers never come back because nobody reaches out
- Reviews are inconsistent across catalogues and regions
What changes when AI works for you
30%
of lost appointments recovered with reminders
24/7
AI picks up the phone when you can't
5x
more Google reviews in 60 days
0
missed calls left unanswered
Typical results in the businesses we work with. We measure it with you from day 1.
What does EBROTECH automate on top of VTEX?
VTEX stays your source of truth. We add the layer it doesn't do on its own: answering, reminding, chasing and winning back customers with AI agents.
Abandoned-cart recovery by email, SMS and WhatsApp on autopilot
AI chatbot and voice AI answering buyers 24/7 on top of VTEX
Win-back flows for customers who have gone quiet
Automatic post-purchase review requests
How does AI connect with VTEX?
VTEX has a comprehensive, well-documented REST API and developer portal covering orders, catalogue and customers, so a direct connection is realistic. We confirm the exact endpoints and app keys your account exposes in discovery. No hype, just the real path.
What the connector does NOT do
- It does NOT replace VTEX. It only connects on top.
- It does NOT touch sensitive data without your approval.
- It does NOT migrate your data to another system (migration is Tier 3).
VTEX API: can you connect AI?
VTEX exposes a REST API, so the AI layer reads and writes (contacts, appointments, invoices) directly — no data migration. We confirm the exact endpoints and scopes for your version in discovery.
Are you the maker of VTEX?
We build VTEX's official API and MCP server in weeks, under your brand or white-label, so AI agents can recommend and use your product before they can only do it with your competitors'.
How we work with vendorsCloud connection with VTEX
VTEX runs in the cloud, so the connection is cloud-to-cloud over its API: the AI layer and VTEX talk in real time without anything installed. Your data stays in VTEX.
VTEX + ChatGPT, Claude, Gemini, Perplexity, Codex & MCP
Each AI tool does something different around VTEX: ChatGPT (OpenAI) and Gemini (Google) draft and summarise text, Claude AI (Anthropic) reasons over complex cases, Perplexity searches and verifies facts on the fly, and Codex or GitHub Copilot help write the connector code. None of them, on their own, acts on your data — they don't read a contact, book an appointment or chase an invoice. EBROTECH builds the connector with Claude Code and OpenAI models, exposed as an MCP server where it fits, so those AI agents do act on top of VTEX, safely and with your approval.
How to connect VTEX with AI in 3 steps?
- 1
15-minute discovery
We confirm the endpoints and app keys your VTEX account exposes (orders, catalogue, customers) and what to automate first.
- 2
Connect the connector
We connect the AI layer to VTEX over its REST API and developer portal, mapping carts and orders without migrating data.
- 3
Automations live
Abandoned-cart recovery, AI buyer answers and win-back flows run by themselves on top of VTEX at scale.
When NOT to connect with VTEX?
If your store runs Shopify, BigCommerce, Magento or WooCommerce instead, see that profile. VTEX suits enterprise retailers and brands across LATAM and globally; smaller stores often fit Shopify or WooCommerce.
Frequently asked questions about VTEX
Do I have to move off VTEX?
No. VTEX stays your commerce platform. We build the AI agents on top and migrate nothing.
Can you connect AI to VTEX directly?
Yes. VTEX publishes a comprehensive REST API and developer portal, so we connect directly. We confirm the scopes and app keys your account allows in discovery.
Can the AI recover abandoned carts?
Yes. It picks up the abandoned cart and follows up by email, SMS and WhatsApp until the customer comes back or opts out.
What do you set up first?
Usually abandoned-cart recovery and instant pre-sale answers, because that is where the fastest revenue sits. Win-back and reviews follow.
Keep exploring
Do you use VTEX?
We'll tell you which AI automations make sense for your case and how long setup takes — without changing your software.