AI agents for ecommerce
AI for ecommerce on top of the store you already run
Answer support 24/7, recover abandoned carts and turn one-time buyers into repeat customers, without replatforming.
En una frase: EBROTECH puts AI agents on top of the store software you already use (Shopify, WooCommerce, BigCommerce), without replatforming anything. We automate what your store does not do on its own: 24/7 customer support, abandoned cart recovery, post-purchase follow-up and review collection. It is AI on top of your existing store, not a migration to a new platform.
AI for ecommerce: support that scales without a support team
An online store generates questions around the clock, and most of them are the same handful: where is my order, can I return this, does it come in another size, when will it restock. Answering those by hand does not scale, and slow replies cost sales. AI for ecommerce is, at its core, a support agent that handles that volume instantly, in your brand's voice, pulling the real answer from your store and order data. It deflects the routine questions and hands the genuinely tricky ones to a human with full context. You get faster replies and happier customers without growing a support team in step with your traffic.
AI agents for online stores vs a basic chatbot
A basic ecommerce chatbot reads from a list of canned answers and gives up the moment a customer asks something real. An AI agent connects to your store: it knows this customer's order is out for delivery, that the item they want is low on stock, and that they bought trainers last month so the new laces are a sensible suggestion. It can check an order, start a return, recommend a product and escalate a complaint, all with context. That is the difference between a widget that frustrates customers and an agent that actually closes the loop and, quietly, sells more.
Connecting Shopify, WooCommerce or BigCommerce to the AI layer
Whatever your store runs on, Shopify, WooCommerce, BigCommerce or Magento, the AI layer connects through the platform's API to read orders, products, stock and customer history. Shopify and BigCommerce have excellent APIs so the integration is direct and fast; WooCommerce connects through its REST API or a small plugin. You do not replatform and you do not rebuild your store. The AI sits on top, sees what it needs in real time, and writes back where it should (tagging a customer, logging a conversation). Your store stays exactly as it is.
Recovering abandoned carts and turning buyers into regulars
Most stores leak revenue at two points: the cart someone fills and abandons, and the customer who buys once and is never heard from again. AI closes both. An abandoned-cart agent reaches out at the right moment with a genuinely helpful message (answering the hesitation, not just dangling a discount), and a post-purchase flow checks the order arrived, asks for a review, and suggests a sensible next purchase when the timing is right. Done well, this is not spammy email blasting; it is timely, contextual follow-up that customers actually appreciate, and it lifts repeat-purchase rate without paid ads.
Claude Code, ChatGPT and the tech under the store
We build your ecommerce automations with Claude Code from Anthropic, which keeps a bespoke system affordable instead of enterprise-priced. ChatGPT from OpenAI is useful on the content side, drafting product descriptions, summarising reviews, writing email copy, always with a human checking it. The distinction matters: ChatGPT is a content assistant for your team, while the support and recovery agents are connected to your store data and talk to customers in real time. You do not need to understand the plumbing; you need it to answer questions and recover sales, and it does.
Return on investment for an online store
Ecommerce ROI is measurable down to the order. Recovered carts, deflected support tickets and a higher repeat-purchase rate all show up cleanly in your numbers. A store doing decent volume usually sees the recovered revenue alone outweigh the cost well inside the first month, before you even count the support hours saved. The table shows typical hours back and revenue recovered across the stores we work with, deliberately on the conservative side.
Casos de uso concretos
60-70% of tickets auto-resolved
24/7 AI customer support
The support agent handles the recurring questions (order status, returns, sizing, restocks) instantly in your brand voice, pulling answers from your store data. Around 60-70% of tickets are resolved without a human, who only sees the genuinely tricky cases.
10-20% of carts recovered
Abandoned cart recovery
Carts that get abandoned trigger a timely, helpful follow-up that addresses the real hesitation rather than just throwing a discount. Recovers 10-20% of abandoned carts, which on a store doing decent volume is meaningful revenue every month.
Higher repeat-purchase rate
Post-purchase follow-up
After an order, an automatic flow confirms delivery, asks for a review, and suggests a relevant next product when the timing makes sense. Turns one-time buyers into repeat customers without paid retargeting.
Higher average order value
Product recommendations in chat
When a customer asks for help, the agent recommends complementary or alternative products based on what they are looking at and have bought before. Lifts average order value the way a good shop assistant would, at scale.
5x more reviews
Review collection
Happy customers are asked for a product and store review at the right moment after delivery. More social proof on product pages and Google lifts conversion on every future visitor, compounding over time.
Faster resolution, fewer escalations
Returns and order triage
Routine returns and order issues are started and tracked automatically; only the exceptions reach a human. Customers get a fast, clear process and your team stops drowning in repetitive return admin.
ROI estimado por tier
| Tier | Horas ahorradas/mes | Impacto facturación |
|---|---|---|
| Tier 1 Bridge | 20-30 hrs/month | ~£700-1,500/month recovered |
| Tier 2 Augment | 50-70 hrs/month | ~£2,000-4,500/month recovered |
| Tier 3 Migrate | 100-130 hrs/month | ~£5,000-12,000/month recovered |
IA encima del software que ya usas
Preguntas frecuentes
Does it work with Shopify and WooCommerce?
Yes. Shopify and BigCommerce have excellent APIs, so the AI layer connects directly to orders, products and stock. WooCommerce connects through its REST API or a small plugin. You do not replatform or rebuild your store, the AI sits on top of what you already run.
Will the support agent answer in my brand's voice?
Yes. We tune the tone, the policies (returns, shipping, restocks) and the escalation rules to your brand before going live. The agent answers like your best support person, consistently, around the clock.
How much of my support can it really handle on its own?
For most stores, around 60-70% of tickets are routine (order status, returns, sizing, restocks) and the agent resolves those instantly. The genuinely tricky cases are handed to a human with full context, so nothing important slips through.
Is abandoned cart recovery just spam discounts?
No. The best-performing flows address the real hesitation (a sizing question, a shipping worry) with a helpful message, and only use a discount where it makes sense. Done well it reads as good service, recovers 10-20% of carts, and does not train customers to wait for a coupon.
Is my customer and order data secure under GDPR?
Yes. We host on Hetzner in Helsinki (ISO 27001:2022) inside the EU, sign a Data Processing Agreement, and the AI only reads what it needs from your store. This covers UK GDPR and EU GDPR. Your data is never sold or used outside running your store's flows.
Is there a long contract?
Month to month, no lock-in. If you see no results in the first 30 days we refund the setup. On a store with decent volume, recovered carts alone usually cover the cost inside the first month.
How long until it is live?
Tier 1 Bridge: 2-3 weeks. Tier 2 Augment: 3-5 weeks. Tier 3 Migrate: 6-8 weeks with full setup, flows and data migration.
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