Retail / hospitality POS (US/CA/UK/AU) · EBROTECH integration profile
AI integration for Lightspeed Retail — automate without switching
Your Lightspeed plus AI agents on top, without switching: answer, follow up and win back.
In short: EBROTECH connects AI to Lightspeed Retail without migrating: Lightspeed stays your sales and customer source of truth, and on top we add a 24/7 voice AI agent, automatic customer follow-up, win-back and review requests via its documented REST API (OAuth2, registered add-ons). We do not replace Lightspeed.
What is Lightspeed Retail and what is it for?
Lightspeed Retail is the point-of-sale and commerce platform used by retailers and hospitality businesses across the US, Canada, the UK and Australia. EBROTECH does not replace it. We add AI agents on top of the Lightspeed you already run to catch the calls and follow up the customers it leaves to your team.
What it's used for
- Keep Lightspeed as your source of truth for sales and customers
- Answer the call you miss with a voice AI agent
- Follow up customers and run win-back campaigns automatically
- Ask happy customers for a review
What frustrates Lightspeed Retail users?
- Calls hit voicemail while staff are serving customers
- Customers are never followed up after a purchase
- Lapsed customers are never won back
- Reviews rarely get asked for despite happy customers
What changes when AI works for you
30%
of lost appointments recovered with reminders
24/7
AI picks up the phone when you can't
5x
more Google reviews in 60 days
0
missed calls left unanswered
Typical results in the businesses we work with. We measure it with you from day 1.
What does EBROTECH automate on top of Lightspeed Retail?
Lightspeed Retail stays your source of truth. We add the layer it doesn't do on its own: answering, reminding, chasing and winning back customers with AI agents.
24/7 voice AI agent on top of your phone line
Automatic customer follow-up and win-back sequences by SMS and email
Order and stock-back-in notifications to customers
Google review requests on autopilot after each purchase
How does AI connect with Lightspeed Retail?
Lightspeed Retail publishes a documented RESTful API with OAuth2 authentication, personal tokens and registered add-ons, so a direct connection is realistic. We confirm the exact endpoints and permissions your account exposes in discovery, and we do not promise what we cannot read.
What the connector does NOT do
- It does NOT replace Lightspeed Retail. It only connects on top.
- It does NOT touch sensitive data without your approval.
- It does NOT migrate your data to another system (migration is Tier 3).
Lightspeed Retail API: can you connect AI?
Lightspeed Retail exposes a REST API, so the AI layer reads and writes (contacts, appointments, invoices) directly — no data migration. We confirm the exact endpoints and scopes for your version in discovery.
Are you the maker of Lightspeed Retail?
We build Lightspeed Retail's official API and MCP server in weeks, under your brand or white-label, so AI agents can recommend and use your product before they can only do it with your competitors'.
How we work with vendorsCloud connection with Lightspeed Retail
Lightspeed Retail runs in the cloud, so the connection is cloud-to-cloud over its API: the AI layer and Lightspeed Retail talk in real time without anything installed. Your data stays in Lightspeed Retail.
Lightspeed Retail + ChatGPT, Claude, Gemini, Perplexity, Codex & MCP
Each AI tool does something different around Lightspeed Retail: ChatGPT (OpenAI) and Gemini (Google) draft and summarise text, Claude AI (Anthropic) reasons over complex cases, Perplexity searches and verifies facts on the fly, and Codex or GitHub Copilot help write the connector code. None of them, on their own, acts on your data — they don't read a contact, book an appointment or chase an invoice. EBROTECH builds the connector with Claude Code and OpenAI models, exposed as an MCP server where it fits, so those AI agents do act on top of Lightspeed Retail, safely and with your approval.
How to connect Lightspeed Retail with AI in 3 steps?
- 1
15-minute discovery
We confirm the endpoints your Lightspeed Retail account exposes and what to automate first: missed calls or follow-up.
- 2
Connect the connector
We connect the AI layer to Lightspeed Retail over its REST API (OAuth2), mapping sales and customers without migrating data.
- 3
Automations live
Voice AI, customer follow-up, win-back and review requests run by themselves on top of Lightspeed Retail.
When NOT to connect with Lightspeed Retail?
If your business runs Square, Toast, the broader Lightspeed (restaurant) profile or Deliverect instead, see that profile. Lightspeed Retail suits retail and hospitality POS; appointment-led businesses often fit Square.
Frequently asked questions about Lightspeed Retail
Do I have to move off Lightspeed?
No. Lightspeed stays your POS and system. We build the AI agents on top and migrate nothing.
Can you connect AI to Lightspeed directly?
Yes. Lightspeed Retail publishes a documented REST API with OAuth2 and registered add-ons, so a direct connection is realistic. We confirm the scopes your account allows in discovery.
Can the AI act on customer data automatically?
That is the goal. The agents read your customer and sales data to trigger follow-ups and win-backs, and write back where the API allows. We scope the access in discovery.
What do you automate first on top of Lightspeed?
Whatever recovers the most revenue, usually catching missed calls and following up customers for repeat purchases. The rest is phased in.
Keep exploring
Do you use Lightspeed Retail?
We'll tell you which AI automations make sense for your case and how long setup takes — without changing your software.