Trades / field service (AU/NZ/UK) · EBROTECH integration profile
AI integration for ServiceM8 — automate without switching
Your ServiceM8 plus AI agents on top, without switching: answer, quote, chase and book.
In short: EBROTECH connects AI to ServiceM8 without switching: ServiceM8 stays your jobs and scheduling source of truth, and on top we add a 24/7 voice AI agent that catches missed calls and books, plus automatic quote follow-up via its documented API and open Add-on Partner Program. We do not replace ServiceM8.
What is ServiceM8 and what is it for?
ServiceM8 is the job management app a lot of tradies and small field-service businesses across Australia, New Zealand and the UK already run on. EBROTECH does not replace it. We add AI agents on top of the ServiceM8 you already use.
What it's used for
- Keep ServiceM8 as your source of truth for jobs and scheduling
- Answer the call you miss while on site with a voice AI agent
- Chase sent quotes until the customer decides
- Ask for reviews automatically after each completed job
What frustrates ServiceM8 users?
- You are on the tools and the phone rings, so the lead books someone else
- Quotes get sent and then nobody chases them
- Reviews would win you work but rarely get asked for
- After-hours enquiries go cold overnight
What changes when AI works for you
30%
of lost appointments recovered with reminders
24/7
AI picks up the phone when you can't
5x
more Google reviews in 60 days
0
missed calls left unanswered
Typical results in the businesses we work with. We measure it with you from day 1.
What does EBROTECH automate on top of ServiceM8?
ServiceM8 stays your source of truth. We add the layer it doesn't do on its own: answering, reminding, chasing and winning back customers with AI agents.
24/7 voice AI agent that catches the missed call and books into ServiceM8
Automatic quote follow-up by SMS, email and WhatsApp
Google review requests on autopilot after each job
Instant reply to web and inbound enquiries
How does AI connect with ServiceM8?
ServiceM8 has a documented API, a developer portal and an open Add-on Partner Program, so a direct connection is realistic. We confirm the exact endpoints your account exposes in discovery. No hype, just the real path.
What the connector does NOT do
- It does NOT replace ServiceM8. It only connects on top.
- It does NOT touch sensitive data without your approval.
- It does NOT migrate your data to another system (migration is Tier 3).
ServiceM8 API: can you connect AI?
ServiceM8 exposes a REST API, so the AI layer reads and writes (contacts, appointments, invoices) directly — no data migration. We confirm the exact endpoints and scopes for your version in discovery.
Are you the maker of ServiceM8?
We build ServiceM8's official API and MCP server in weeks, under your brand or white-label, so AI agents can recommend and use your product before they can only do it with your competitors'.
How we work with vendorsCloud connection with ServiceM8
ServiceM8 runs in the cloud, so the connection is cloud-to-cloud over its API: the AI layer and ServiceM8 talk in real time without anything installed. Your data stays in ServiceM8.
ServiceM8 + ChatGPT, Claude, Gemini, Perplexity, Codex & MCP
Each AI tool does something different around ServiceM8: ChatGPT (OpenAI) and Gemini (Google) draft and summarise text, Claude AI (Anthropic) reasons over complex cases, Perplexity searches and verifies facts on the fly, and Codex or GitHub Copilot help write the connector code. None of them, on their own, acts on your data — they don't read a contact, book an appointment or chase an invoice. EBROTECH builds the connector with Claude Code and OpenAI models, exposed as an MCP server where it fits, so those AI agents do act on top of ServiceM8, safely and with your approval.
How to connect ServiceM8 with AI in 3 steps?
- 1
15-minute discovery
We confirm the endpoints your ServiceM8 account exposes and what to automate first: missed calls or sent quotes.
- 2
Connect the connector
We connect the AI layer to ServiceM8 over its API and add-on programme, mapping jobs and the diary without migrating data.
- 3
Automations live
Voice AI booking, quote follow-up and review requests run by themselves on top of ServiceM8.
When NOT to connect with ServiceM8?
If you run Tradify, Simpro, AroFlo, Fergus or Jobber instead, see that profile. ServiceM8 suits AU/NZ/UK small field-service businesses; larger contracting operations often fit Simpro better.
Frequently asked questions about ServiceM8
Do I have to switch off ServiceM8?
No. ServiceM8 stays your system. We build the AI agents on top and migrate nothing.
Can you connect AI to ServiceM8 directly?
Yes. ServiceM8 runs a documented API with an open developer and add-on programme, so we connect directly. We confirm the scopes your account allows in discovery.
Can the voice AI book a job into ServiceM8?
That is the aim. It takes the call, checks the diary and writes the job back into ServiceM8. We scope the write access in discovery.
What do you automate first?
Catching the calls you miss on site and chasing the quotes you have already sent, because that is where the lost work is. The rest follows in phases.
Keep exploring
Do you use ServiceM8?
We'll tell you which AI automations make sense for your case and how long setup takes — without changing your software.