Veterinary practices (US) · IDEXX software, integration is partner-gated
AI integration for Cornerstone (IDEXX) — automate without switching
Your Cornerstone plus AI agents on top, without migrating: answer, remind, recall and chase.
In short: EBROTECH connects AI to Cornerstone (IDEXX) without migrating: Cornerstone stays your clinical and client source of truth, and on top we add a 24/7 voice AI agent, automatic recalls and estimate follow-up. Cornerstone has no open public API, so we run in parallel on your CRM and phone line and pursue a deeper link only via the IDEXX partner route.
What is Cornerstone (IDEXX) and what is it for?
Cornerstone, by IDEXX, is the veterinary practice management software the majority of US clinics already run on. EBROTECH does not replace it. We add AI agents on top of the Cornerstone you already use to cover the front-desk work it leaves on the table.
What it's used for
- Keep Cornerstone as your source of truth for clinical and client data
- Answer out-of-hours and overflow calls with a voice AI agent
- Run automatic reminders and recalls for vaccinations and check-ups
- Chase estimates and request reviews
What frustrates Cornerstone (IDEXX) users?
- After-hours calls go to voicemail and the pet owner phones the next clinic
- Recalls for boosters and check-ups slip because nobody has time to ring round
- Estimates get sent and then nobody follows up
- Reviews only get asked for when someone remembers
What changes when AI works for you
30%
of lost appointments recovered with reminders
24/7
AI picks up the phone when you can't
5x
more Google reviews in 60 days
0
missed calls left unanswered
Typical results in the businesses we work with. We measure it with you from day 1.
What does EBROTECH automate on top of Cornerstone (IDEXX)?
Cornerstone (IDEXX) stays your source of truth. We add the layer it doesn't do on its own: answering, reminding, chasing and winning back customers with AI agents.
24/7 voice AI agent that catches the missed call and books, on top of your CRM
Automatic SMS and WhatsApp reminders and recalls
Estimate follow-up that runs to a yes or no
Google review requests on autopilot
How does AI connect with Cornerstone (IDEXX)?
Cornerstone does not publish an open public API; integrations go through IDEXX's gated partner ecosystem rather than a documented developer programme. The honest path is to run in parallel first (voice, recalls, reviews) on top of your CRM and phone line, which already pays back, and pursue a deeper link only through the IDEXX partner route where possible. We confirm what is realistic for your setup in discovery.
What the connector does NOT do
- It does NOT replace Cornerstone (IDEXX). It only connects on top.
- It does NOT touch sensitive data without your approval.
- It does NOT migrate your data to another system (migration is Tier 3).
Cornerstone (IDEXX) API: can you connect AI?
Cornerstone (IDEXX) has an API, but access is gated (plan or partner). We confirm in discovery whether your plan unlocks it or which path fits — API, export or local agent — no smoke.
Are you the maker of Cornerstone (IDEXX)?
We build Cornerstone (IDEXX)'s official API and MCP server in weeks, under your brand or white-label, so AI agents can recommend and use your product before they can only do it with your competitors'.
How we work with vendorsCloud connection with Cornerstone (IDEXX)
Cornerstone (IDEXX) runs in the cloud, so the connection is cloud-to-cloud over its API: the AI layer and Cornerstone (IDEXX) talk in real time without anything installed. Your data stays in Cornerstone (IDEXX).
Cornerstone (IDEXX) + ChatGPT, Claude, Gemini, Perplexity, Codex & MCP
Each AI tool does something different around Cornerstone (IDEXX): ChatGPT (OpenAI) and Gemini (Google) draft and summarise text, Claude AI (Anthropic) reasons over complex cases, Perplexity searches and verifies facts on the fly, and Codex or GitHub Copilot help write the connector code. None of them, on their own, acts on your data — they don't read a contact, book an appointment or chase an invoice. EBROTECH builds the connector with Claude Code and OpenAI models, exposed as an MCP server where it fits, so those AI agents do act on top of Cornerstone (IDEXX), safely and with your approval.
How to connect Cornerstone (IDEXX) with AI in 3 steps?
- 1
15-minute discovery
We confirm what is realistic for your IDEXX setup and map the parallel-first route on your CRM and phone line.
- 2
Connect the connector
We stand up voice AI, recalls and reviews on top of your CRM now, and pursue a deeper link only where the IDEXX partner route allows.
- 3
Automations live
Missed-call capture, recalls and review requests run by themselves on top of your existing systems, Cornerstone untouched.
When NOT to connect with Cornerstone (IDEXX)?
If your clinic runs ezyVet, Provet Cloud, IDEXX Neo or AVImark, see that profile. ezyVet and Provet Cloud have open APIs, so a direct link is more straightforward there than on Cornerstone.
Frequently asked questions about Cornerstone (IDEXX)
Do you connect directly to Cornerstone?
Cornerstone has no open public API; integration is gated through IDEXX's partner ecosystem. So we usually start in parallel on top of your CRM and phone line, and pursue a deeper link only via the IDEXX partner route. We tell you the real options in discovery.
Does this replace Cornerstone?
No. Cornerstone stays your system. We build the AI agents on top of it.
What works before any partner connection?
Catching missed calls with voice AI, running recalls and reminders, chasing estimates and automating reviews, all on top of your phone line and CRM. That alone usually pays for itself.
What do you automate first?
The missed calls and the slipping recalls, because that is what keeps the schedule full. A deeper Cornerstone link follows only where the IDEXX partner route allows it.
Keep exploring
Do you use Cornerstone (IDEXX)?
We'll tell you which AI automations make sense for your case and how long setup takes — without changing your software.